While nobody was noticing—likely because it’s just not popular to bash on Nest now that Samsung is experiencing issues with SmartThings—Nest quietly extended the shutdown date for the Revolv hub. Previously published as May 15, 2016, the date has been moved back to June 19. What does this mean? Likely nothing beyond internal dependencies and priorities for any necessary shutdown procedures.
But it’s more interesting to note that Nest has also updated its language regarding support. Whereas previously they were notably vague about how they might compensate Revolv owners, they changed this language about a month ago to state “If you’re a current Revolv customer, please email us at firstname.lastname@example.org so we can help you out during this transition and provide you with a refund of the purchase price of your Revolv hub” [emphasis is ours].
If you’re a Revolv owner, and you haven’t already done so, be sure to use that email address to get in touch with them. If Nest is truly offering Revolv customers a full refund of the original purchase price, that will go a long way toward getting you into a new system…with some coin left over for a new device or two. We’re particularly impressed by the Harmony Home Hub and Hub Extender. If you also have Lutron ClearConnect-controlled devices, there’s still the Wink Hub…assuming you’re willing to take another, albeit less expensive, platform risk. [Those are all affiliate links back there, by the way.]
Let us know in the comments about your experience requesting a refund for your Revolv hub.
Updated on 5/20 to change the previously-adjusted shut-down date from May 22 to June 19.
[…] “left” his position just months later. Within a few weeks of the April announcement, Nest pushed the shutdown to June 19, and offered full refunds to owners who contacted the […]