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Paramount’s Messy UltraViolet Debut

Earlier this week, we reported that Paramount released its first UltraViolet packaged title, Paranormal Activity 3, offering customers additional digital copy options for iTunes and Windows Media. Additionally, Paramount opened a digital video sales and rental storefront this week at paramountmovies.com. All good, right? Guess again.

UltraViolet à la Paramount

Let’s start with Paramount’s UltraViolet offering, in general. You may want to seriously consider those iTunes and Windows Media options, because Paramount’s flavor of UltraViolet doesn’t seem fully baked yet. You need to sign up for yet another account (just like at UVVU, Flixster, Sony, and Universal), so we’re up to five accounts now with only four of the majors in the pool. Once you’ve registered, linked, and logged in, you can redeem, view, and download your Paramount titles.

Paramount's Messy UltraViolet Debut
Paramount's proprietary download manager doubles as the only playback mechanism for their UltraViolet titles

You’ll need to install yet another retailer-specific program to download and play Paramount’s UltraViolet titles offline on your PC or Mac. That’s about where the similarities end.

Like the other studios, Paramount’s site is designed to show you not just their titles, but all of the titles in your UltraViolet locker. At release time and as of this writing, this feature doesn’t work properly. We reported the issue to Paramount’s UltraViolet help desk and promptly received a message from Zukor LLC explaining that “you will only be able to see your Paramount Ultra Violet digital copies.” Actually…not true. The page is there—it’s intended to show the other titles; Paramount’s FAQs clearly state that “you will be able to see your entire UltraViolet library;” oh…and UltraViolet is one word.

Paramount's Messy UltraViolet Debut
Your UltraViolet library on Paramount's site may appear slightly broken

Unlike with every other UltraViolet retailer, the only option for viewing UltraViolet titles on iOS devices is by streaming, over WiFi, from paramountmovies.com. You can’t watch them in Flixster, so you can’t watch them offline on your iPad, iPhone, or iPod touch. To clarify, they’ll show up in your collection in Flixster, but you can’t play or download them there. That also means you can’t watch them on your Google TV and you can’t watch them on your Android phone or tablet. In one test, we couldn’t even stream a title on a 4-month old Windows 7 PC with no explanation as to why.

Paramount’s Digital Store

Paramount is the first retailer to offer direct sales of UltraViolet digital titles. No discs—just the digital copy. They’ve rolled out an initial offering of about sixty titles, ranging from catalog titles Chinatown and the Beverly Hills Cop series to newer releases like Super 8 and the Paranormal Activity trilogy [please let this end as a trilogy]. Purchasing a title couldn’t be easier—select a title to buy, provide your credit card or PayPal account information, and the movie appears in your UltraViolet library. No shopping carts, no redemptions codes. It’s simple.

That’s about the end of the good news. First, let’s talk pricing. While we all might like to think that digital copies should be priced notably less than their packaged equivalents, we know from services like Amazon, iTunes, and VUDU that this is not usually the case. Most digital movies from these retailers cost between 7 and 15 dollars, or 15 to 20 dollars for HD. On iTunes, many of these digital movies do come with extras, like those included with packaged discs.

Paramount’s UltraViolet pricing is higher. Much higher. All catalog titles—whether two years old or fifty years old—are $12.99 in standard definition and $19.99 in HD. Newer titles are $16.99 in standard definition and $22.99 in HD. Many [why not all?] titles are also available to rent by streaming with the usual 30 day/48 hour limitations.

Paramount's Messy UltraViolet Debut

To put this pricing model in perspective, the guys on Seen in HD used this week’s Paranormal Activity 3 release as an example. For the UltraViolet movie in HD (with no extras), Paramount is charging $22.99. On Amazon, you can buy the Blu-ray combo pack with Blu-ray, DVD, and standard definition iTunes, Windows Media, and UltraViolet digital copies for $21.99.

For catalog titles, it’s even worse. Paramount is selling a standard definition UltraViolet copy of Airplane—a thirty year old film—for $12.99. A digital copy of the same movie costs $9.99 on iTunes or $6.49 on Amazon Instant Video. Or you can get a Zucker/Zucker/Abrahams Double Feature DVD including Airplane at Amazon for $9.99.

So there’s that. Then there’s the issue of playback. We already established that you can’t play Paramount’s UltraViolet titles on any disconnected device except for computers running their proprietary player. And since there aren’t any connected TVs or Blu-ray players available yet that support UltraViolet (and even those recently announced depend on Flixster), you probably can’t play these digital purchases on your TV. You can, of course, if you have a home theater PC, but even then you have to play them using Paramount’s custom desktop software, so forget about using your remote control.

Paramount's Messy UltraViolet DebutHD playback is even more limited. To play Paramount’s HD UltraViolet videos, you must have an HDCP-compliant PC. Forget the Mac—it’s not supported. Your only hope of enjoying HD-quality video is on a Windows Vista or Windows 7 laptop or HTPC connected to an HDCP-compliant monitor with a DisplayPort, DVI-D or HDMI cable. Get all that?

And finally, while the other retailers download UltraViolet movies to your Videos folder as MP4 videos so they’re easily identifiable and transportable, Paramount instead plops thousands of tiny data files on your computer. The video we used for testing comprised 6,630 separate files with clever names like 00a4db57-7774-4907-b155-f054bc12981c. And now all of the other video programs that depend on your Videos folder get to parse through all of that crap.

Paramount's Messy UltraViolet Debut
Paramount clutters your Videos folder with thousands of data files

High Hopes Dashed

It’s widely recognized that UltraViolet has had a rocky start, and we’ve certainly hedged on recommending this technology, but we had high expectations for Paramount. These are the folks with some of the best movie franchises in their catalog, including, The Godfather, Indiana Jones, and Star Trek. Surely they’d want to make a big, successful splash at launch, right?

Instead, this launch is a big mess. It’s buggy, it’s extremely limited, and their digital titles are ridiculously expensive. Perhaps the only redeeming quality here is that Paramount is giving us an out as they continue to include iTunes and Windows Media digital copies in their combo packs. Our recommendation here should be obvious: save your money.


  • Paramount's Messy UltraViolet Debut

    Richard is a product experience consultant with a life-long interest in consumer electronics. He has been immersed in smart home tech for decades now and hosts The DMZ's home automation podcast, Home: On and co-hosts Entertainment 2.0 with Josh Pollard. Richard looks at products through an experience lens, always seeking the right mix of utility and delight.


About the author

Richard Gunther

Richard is a product experience consultant with a life-long interest in consumer electronics. He has been immersed in smart home tech for decades now and hosts The DMZ's home automation podcast, Home: On and co-hosts Entertainment 2.0 with Josh Pollard. Richard looks at products through an experience lens, always seeking the right mix of utility and delight.


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  • I would like to be able to stream the digital downloads I got from buying the DVD but have so far been able to. I submitted a help ticket three weeks ago and Paramount seems unwilling or unable to solve the problem. I can’t even  get them to reply to an email.  They turned off their help chat.

    And…. as soon as I describe their uselessness on their Facebook page they delete the post. 

    From the movie: WAR GAMES…

    General Beringer: [smiles sarcastically at McKittrick] Mr. McKittrick, after very careful consideration, sir, I’ve come to the conclusion that your new defense system sucks.  

    I’ve come to the same conclusion with Paramount/Ultraviolet.

  • Want to play a movie?

    I can’t your interface sucks and it will not function!

  • Wow, here it is four years later and it hasn’t gotten any better. In fact it’s worse. I bought the Blu-Ray/DVD/Digital copy of the new True Grit, and when I tried to download the Windows Media copy using the DVD, it said they don’t support Windows Media anymore and I should go to their website and enter my code there. When I did they said to insert the DVD and follow the instructions (which is exactly how I got there to begin with.) I’m waiting to hear back from their support team, if they still have one.